Privacy Policy

  1. Introduction

We, Dhumra Diamonds (“Dhumra”, “we”, “us”, or “our”), operate through our retail stores and our website (www.dhumradiamonds.com) (collectively “Platform”). At Dhumra Diamonds, we respect your privacy and are committed to taking reasonable precautions to protect your information and comply with applicable privacy obligations.

This policy (“Privacy Policy”) outlines how we collect, use, and protect your information through various interactions with you on our Platform.

Please note that this Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. We encourage you to read this Privacy Policy carefully and to regularly review it for updates.

By accessing our Platform and services, you agree to the collection, use, sharing, and storage of your information by Dhumra Diamonds in accordance with this Privacy Policy.

  1. Collection of Information

We collect details provided by you during registration and through your interactions on our Platform. This includes:

  • Personal Identifiable Information:
    • First and last name
    • Email address
    • Contact details including phone numbers
    • Address, including PIN/ZIP code
    • Demographic information (e.g., age, gender, date of birth, anniversaries)
    • Opinions on services, products, or features
  • Device and Technical Information:
    • Device type and information
    • IP address
    • Browser type
    • Location data
    • Network carrier
  • Usage Data:
    • Pages visited and links clicked
    • Items viewed, added to cart, or wishlisted
    • Frequency of visits
  • Payment Information:
    • Credit/debit card details
    • Bank account details
    • Billing and shipping addresses

We may also collect additional information related to your participation in promotions, contests, feedback, or surveys.

  1. Use of Information

We use your information to:

  • Provide and improve our products and services
  • Send order confirmations, updates, and event-based communications
  • Notify you about special offers and recommendations
  • Troubleshoot issues and address customer concerns
  • Conduct demographic analysis and behavioral analytics
  • Personalize your experience on our Platform

All data collected is used only for purposes outlined in this Privacy Policy.

  1. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze user behavior, and offer personalized content and advertisements. You can manage cookies through your browser settings, but disabling them may limit certain features of the Platform.

  1. Disclosure of Personal Information

We may share your information with third-party service providers for:

  • Hosting and maintaining our Platform
  • Marketing and email communications
  • Fulfilling customer orders and processing payments
  • Customer service and feedback analysis

We may also disclose your information to comply with legal obligations or protect our rights. Personal information will not be sold or shared for third-party marketing without your explicit consent.

  1. Your Consent

By using our Platform and services, you consent to the collection, sharing, and use of your information in accordance with this Privacy Policy.

  1. Links to Other Websites

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing personal information.

  1. Your Rights

You have the right to:

  • Access and correct your personal information
  • Restrict or object to further processing of your data
  • Withdraw consent for data processing

To exercise these rights, please contact us at hello@dhumradiamonds.com.

  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  1. Security Precautions

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Choice/Opt-Out

You may opt out of receiving promotional communications by contacting us at hello@dhumradiamonds.com or by using the unsubscribe link in our emails.

  1. Account Deactivation and Deletion
  • Deactivation: Temporarily suspend your account without losing data. You can reactivate it later.
  • Deletion: Permanently erase your account and associated data. Deletion requests may be delayed if there are pending orders, payments, or grievances.
  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on our Platform, and we encourage you to review this policy regularly.

Thank you for trusting Dhumra Diamonds.

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